Privacy Policy

Last Updated: January 1, 2024

Introduction

Lale Saray Hotel ('we', 'our', or 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our website, or make a reservation with us.

Information We Collect

We collect information that you provide directly to us, including:

  • Personal identification information (name, email address, phone number, passport/ID number)
  • Payment information (credit card details, billing address)
  • Booking and reservation details
  • Preferences and special requests
  • Communication records (emails, phone calls, messages)

How We Use Your Information

We use the information we collect to:

  • Process and manage your reservations and bookings
  • Communicate with you about your stay, including confirmations and updates
  • Process payments and prevent fraudulent transactions
  • Improve our services and customer experience

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology and processed through secure payment gateways.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

You have the right to access, update, or delete your personal information at any time. You may also opt-out of marketing communications. To exercise these rights, please contact us at info@lalesarayhotel.com.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@lalesarayhotel.com or call us at +90 (554) 540 89 25.